Shipping and delivery

Overview

At Z5 jewelry (Hong Kong),we are dedicated to providing exceptional service to our customers worldwide. We offer free shipping to all destinations and aim to ensure your order arrives in a timely manner. Please review our free shipping and delivery policy below.

Shipping Information:

1. Shipping Destinations: We proudly offer shipping to customers all over the world. No matter where you are located, you can enjoy our free shipping service.
2. Order Processing Time: Once your order is placed and payment is confirmed, our team will process and carefully package your items. Please allow up to 7-10 business days for order processing before shipment. We strive to prepare your order as quickly as possible.
3. Shipping Carriers: To ensure reliable and efficient delivery, we exclusively use UPS and FedEx for all shipments. These trusted carriers have a global reach and provide excellent tracking services.
4. Shipping Method and Estimated Delivery Time: We offer expedited shipping to provide you with a faster delivery experience. On average, you can expect your order to arrive within approximately 2 weeks from the date of shipment. While we make every effort to meet these estimates, please note that unforeseen circumstances or customs delays may occasionally extend the delivery time. We appreciate your patience in such situations.

Tax and Customs:

1. Tax Inclusion: We understand the importance of transparency in pricing. The prices displayed on our website already include any applicable taxes such as Customs Duties,Import Taxes and VAT. You can shop with confidence knowing that the price you see is the final price you will pay, with no additional tax costs.

Please note that while we exclusively use UPS and FedEx for shipping, there may be rare circumstances where an alternative carrier is used due to factors beyond our control. However, we will always strive to ensure that your order is delivered efficiently and securely.

We continuously work to improve our shipping and delivery processes to provide you with the best possible experience. If you have any further questions or require assistance regarding our free shipping and delivery policy, please don’t hesitate to contact our customer support team. We are here to assist you.

Z5 Jewelry (Hong Kong)