Privacy Policy

Who we are

At Z5 jewelry (Hong Kong), we are committed to protecting the privacy and personal information of our customers. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our shop. We encourage you to read this policy to understand how we handle your personal data.

Information We Collect:

When you visit our website or make a purchase, we may collect certain information from you, including:

1. Personal Information: This may include your name, email address, billing and shipping address, phone number, and payment details.
2. Order Information: We collect information related to your orders, such as the products purchased, order history, and transaction details.
3. Communication Information: If you contact us via email, phone, or other communication channels, we may collect and store the information provided during the interaction.
4. Website Usage Information: We may collect data on how you navigate and interact with our website, including your IP address, browser type, device information, and referring/exit pages.

Use of Collected Information:

We use the collected information to:

1. Process and fulfill your orders, including payment processing, shipping, and customer service.
2. Communicate with you, provide order updates, respond to inquiries, and address any concerns or issues you may have.
3. Improve and personalize your shopping experience, including tailoring product recommendations, website content, and promotional offers based on your preferences.
4. Protect against fraud, unauthorized activity, and other liabilities.

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. We will securely delete or anonymize your data when it is no longer needed.

Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Information Sharing:

We may share your personal information with trusted third parties for specific purposes, including:

1. Service Providers: We engage trusted service providers to perform functions and services on our behalf, such as payment processing, shipping, and marketing. These providers have access to the necessary information to perform their duties but are prohibited from using it for other purposes.
2. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

Your Rights:

You have certain rights regarding your personal information, including the right to access, update, or delete your data. If you wish to exercise any of these rights or have any questions about your information, please contact us using the information provided below.

Updates to the Privacy Policy:

We reserve the right to update or modify this privacy policy at any time. We will post the revised policy on our website with the revised date. We encourage you to review the policy periodically to stay informed about how we handle your personal information.

Contact Us:

If you have any questions, concerns, or requests regarding our privacy policy, please contact us.

Z5 jewelry (Hong Kong)